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free shipping worldwide
free returns worldwide
36 months warranty on all products
(* christmas and new year dates are based on advice from our carriers and are not guaranteed. please use express to ensure delivery before Christmas)
We hope you love your watches from Ilharno. If for any reason you’re not entirely satisfied, it’s super simple to return with our 60 day returns policy.
Within 60 days of receiving your products, simply send back the items that you want to return and we will replace them or refund the amount you paid for the item. You are responsible for the cost of shipping the item back to us however the shipping cost is on us if the return or exchange is caused by our fault. Our returns address is in the United Kingdom
Note: Ilharno reserves the right to charge a handling fee on all returned products.
Within 60 days of receiving your watches, simply send back the items that you want to return and we will replace them or refund the amount you paid for the item. You are responsible for the cost of shipping the item back to us however the shipping cost is on us if the return or exchange is caused by our fault. Our returns address is in the United Kingdom
Your return may be to a processing centre in your country, from where it will be transferred to our warehouse in the UK. Once we receive your item back at our warehouse in the UK, we will process your return.
In order for us to accept your return, your watches must be unworn/ unused and the box must be intact. Please ensure they're packed properly and you need to include the despatch note (order paperwork) in your return so we know it's your return. Any items received in an unsuitable condition may be refused. You are responsible for the cost of return postage unless the return or exchange is caused by our fault. Any items returned are your responsibility until they reach our warehouse in the UK so we suggest you use a tracked delivery method and keep proof of postage.
Refunds should take no longer than 7-10 days following receipt. Refunds are made to the original payment method only.
If you return your whole order, we will refund the price you paid for the items within your order. If you return part of your order, we will refund the price you paid for the items, which you do return.
Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling, including any loss or damage that occurs during transit. If you reject your delivery and it is returned to us, the cost of the returned items will be refunded; shipping costs will not be refunded. We cannot refund the price of any gift wrapping or gift box added to your order.
Your statutory rights are not affected by our returns policy.